Low-cost broadband to keep you connected

With prices starting from just £15 per month, it’s one less thing to worry about.

What is Essentials Broadband?

Internet access is essential – especially during difficult times. That's why we're offering low-cost broadband to people who receive certain benefits. With no cancellation fees, it’s easier to plan ahead. And cheaper to stay connected.

12 month contract

Essentials Fast Broadband

£15
a month

£32.89
a month

Monthly price will increase each year from 2025 on or after 1 April by the Consumer Price Index (CPI) rate of inflation published in January + up to 3.0%. Please see our CPI article for further details.

11 Mbps

Average download speed*

Unlimited usage
Wireless router
Free landline calls between Shell Energy Broadband and Phone customers

12 month contract

Essentials Superfast Fibre Broadband

£20
a month

£39.21
a month

38 Mbps

Average download speed*

Unlimited usage
Wireless router
Free landline calls between Shell Energy Broadband and Phone customers

Flexible. Affordable.

No early cancellation fees

Small or no cost to join

Before you apply

New or existing Shell Energy customers can apply. To qualify, you'll need to be receiving one of the following benefits:

Employment and Support Allowance (ESA)
Jobseeker's Allowance (JSA)
Income Support
Pension Credit
Universal Credit

Join Shell Energy

New customers

If you don’t currently have your phone or broadband with us, call us on

0330 175 9942

Already with us?

If you’re an existing Shell Energy Broadband customer, call us quoting “upgrade” when prompted

0330 094 9181

We’re here from 8am and 7pm Monday to Friday, and from 9am and 4pm on Saturdays.

Frequently Asked Questions

How do I register?
At the moment, we're only taking orders over the phone. If you're new to Shell Energy Broadband, call us on 0330 175 9942 to place your order.
As part of the application process, we'll ask you to confirm some basic information including your name, surname, date of birth and postcode.
This information is shared with the Department of Work & Pensions (DWP) to confirm your eligibility (Shell Energy will not receive any benefit information on you – only confirmation that you are in receipt of the eligible benefits).
Can I switch if I already have Shell Energy Broadband?
Will I need a credit check?
As part of our standard business policy, we carry out full credit checks on all new applications for Shell Energy broadband packages. Experian, an independent credit agency, undertakes them on our behalf.
If you’re new to Shell Energy Broadband, we’ll carry out a credit check as part of your application.
If you’re an existing Shell Energy broadband customer, we will not carry out a credit check.
What happens after 12 months?
You can continue with Essentials, providing you still qualify for one or more of the listed benefits, and the plan is still available.
If not, you can move to one of our standard Broadband packages. Or, if you are already on an Essentials Home Phone package, you can move to one of our "non-Essentials" Home Phone packages. Alternatively, you can leave without early termination charges. We will contact you with your options before your contract ends. If no action is taken, the price will increase to the standard out-of-contract price for your package that is listed in our Price List at that time.
How do I get faster speeds or upgrade to Full Fibre?

Important information

At the end of your Minimum Period, your contract will not automatically renew. At that time, you may choose to switch to any of our available packages, apply again for Essentials, or end your contract but if you do nothing, your service will continue at the Standard Monthly Charge on the terms applicable at that time. See our Price List for details.

Please see our promotional terms and conditions and full terms and conditions. See our Price List for details of all our standard prices.

*Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, wi-fi connection and time of day. You can check the estimated speed to your property prior to purchasing. For more information please visit shellenergy.co.uk/broadband and select “Broadband Speeds Information” from the dropdown menu at the bottom of the page.